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Scooterland Mobility is a mobility solutions Provider, Scooterland offers sales, hire, service, and repair of mobility products to the Gold Coast region.

Warranty

1) APPLICATION
These terms and conditions only cover the sale of motorised wheelchair / power chair and mobility scooters. They are not applicable for sale of 2nd-hand units, or other kinds of products.

2) LIMITED WARRANTY

  1. a) Warranty period is 1 year for the motorised wheelchair / power chair or mobility scooter (herein known as “Equipment”) and 6 months for the batteries (herein know as “Batteries”), calculated from the date of delivery, unless otherwise specified.
  2. b) Warranty is limited to the Equipment base frame, seat frame, electronics and motor/gearbox. All other components are considered wear-and-tear and not covered under warranty.
  3. c) Wear-and-tear components not covered under warranty include;
  4. i) Seat upholstery
  5. ii) Arm pads

iii) Tyres

  1. iv) Paintwork
  2. v) Handgrips (Scooters only)
  3. vi) Baskets (Scooters and power chairs only)

vii) Fibreglass Shrouds (Scooters and power chairs only)

viii) Any other component not stated in point (2 b & c)

  1. d) Warranty will be VOIDED if;
  2. i) The Equipment has been modified without prior approval from Scooterland Mobility (herein known as “The Company”).
  3. ii) Break down is due to accident, prolonged exposure to heavy rain, or improper use of the Equipment.

iii) Batteries have not been charged as per manufacturer recommendations.

3) AFTER-SALES SERVICE – Within Warranty Period

  1. a) In the event that the Equipment or Batteries break down during the warranty period, the Company will provide the parts and on-site labour to restore them to working condition. The Customer is not required to pay for the repair.
  2. b) The Company will ensure that the Equipment is repaired within 7 working days. If repair takes longer than 7 working days, The Company is obliged to loan another equipment (herein “Loan Equipment”) for The Customer’s use, until the day the original Equipment is restored to working condition. This 7-day repair guarantee is only applicable for stock models, and does not apply to customised equipment.
  3. c) The choice of Loan Equipment is solely up to the discretion of The Company. The Company is not obliged to provide Loan Equipment that is of the same model, or has all of the same functions, as the original Equipment.
  4. d) Equipment loan is only available to customers residing in the Gold Coast region.

AFTER-SALES SERVICE – After Warranty Period

  1. e) In the event that The Equipment or Batteries break down after the warranty period, The Company will provide a quotation to The Customer. Repairs will proceed only after acceptance of the quotation and authorization by The Customer.
  2. f) Aworkshop assessment charge is applicable if The Customer brings the Equipment to The Company premises during opening hours for assessment. A quotation will be provided to The Customer within 2 working days.
  3. g) If on-site assessment is required, a call out charge is applicable to be paid prior to the technician commencing his assessment work. A quotation will be provided to The Customer within 2 working days.
  4. h) The Company reserves the right to revise the assessment charges without prior notification.
  5. i) Warranty for replacement batteries are 6 months, on Carry-In basis.
  6. ii) The warranty for replacement batteries does not include transportation charges if The Company is required to collect the batteries from the Customers and bring the batteries back to the workshop for testing.

iii) The warranty for replacement batteriesdoes not include for the removal of old batteries and fitting of replacement batteries (if deemed applicable).

4) The Company will not be held liable for any damage done to any property or injury to the Customer or others due to misuse of the equipment.

Noise Policy.

An increase in the operational noise of the Equipment is not considered a fault by itself. This is sometimes a symptom of an underlying fault, but is mostly due to the Equipment’s own inherent operating characteristics.

The Company will handle noise-related complaints if they are due to rectifiable faults. But if they are due to the Equipment’s inherent characteristics, the Company may decline to handle such complaints.

The Company will make the final decision on whether the noise is due to underlying fault or the Equipment’s inherent characteristics.

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