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Warranty

1) Limited Warranty – Application

Many of our products are sourced from different manufacturers and suppliers who have their own individual Warranty Policies. A general guide explaining warranty coverage can be found below;

These terms and conditions only cover the sale of motorised wheelchair / power chair and mobility scooters.

Any item purchased is warranted from the date of purchase against faults arising due to defects in materials or manufacturing.

Warranty does not cover parts or electrical components damaged by misuse, neglect, accident or improper installation, nor those tampered with, altered or serviced by an agency not authorized by the manufacturer.

Warranty does not cover normal wear and tear, eg tyres and tubes, batteries, etc.

All warranty claims must be returned to us for assessment.

The limited warranty is applicable for new equipment / product purchases.

2) Limited Warranty – Terms and Conditions

a) Warranty period is 1 year for the motorised wheelchair / power chair or mobility scooter (herein known as “Equipment”) and 6 months for the batteries (herein know as “Batteries”), calculated from the date of delivery, unless otherwise specified.

b) Warranty is limited to the Equipment base frame, seat frame, electronics and motor/gearbox. All other components are considered wear-and-tear and not covered under warranty.

c) Wear-and-tear components not covered under warranty include;

i) Seat upholstery

ii) Arm pads

iii) Tyres

iv) Paintwork

v) Handgrips (Scooters only)

vi) Baskets (Scooters and power chairs only)

vii) Fibreglass Shrouds (Scooters and power chairs only)

viii) Any other component not stated in point (2 b & c)

d) Warranty will be VOIDED if;

i) The Equipment has been modified without prior approval from Scooterland Mobility (herein known as “The Company”).

ii) Break down is due to accident, prolonged exposure to heavy rain, or improper use of the Equipment.

iii) Batteries have not been charged as per manufacturer recommendations.

3) After-Sales Service – Within Warranty Period

a) In the event that the Equipment or Batteries break down during the warranty period, the Company will provide the parts to restore equipment to working condition. The Customer is not required to pay for the repair.

b) The Company will ensure that the Equipment is repaired within 10 working days. If repair takes longer than 10 working days, The Company is obliged to loan another equipment (herein “Loan Equipment”) for The Customer’s use, until the day the original Equipment is restored to working condition. This 10-day repair guarantee is only applicable for stock models, and does not apply to customised equipment.

c) The choice of Loan Equipment is solely up to the discretion of The Company. The Company is not obliged to provide Loan Equipment that is of the same model, or has all of the same functions, as the original Equipment.

d) Equipment loan is only available to customers residing in the Gold Coast region.

4) After-Sales Service – After Warranty Period

e) In the event that The Equipment or Batteries break down after the warranty period, The Company will provide a quotation to The Customer. Repairs will proceed only after acceptance of the quotation and authorization by The Customer.

f) A workshop assessment charge is applicable if The Customer brings the Equipment to The Company premises during opening hours for assessment. A quotation will be provided to The Customer within 4 working days.

g) If on-site assessment is required, a call out charge is applicable to be paid prior to the technician commencing his assessment work. A quotation will be provided to The Customer within 4 working days.

h) The Company reserves the right to revise the assessment charges without prior notification.

i) Warranty for replacement batteries are 6 months, on Carry-In basis.

ii) The warranty for replacement batteries does not include transportation charges if The Company is required to collect the batteries from the Customers and bring the batteries back to the workshop for testing.

iii) The warranty for replacement batteries does not include for the removal of old batteries and fitting of replacement batteries (if deemed applicable).

iv) The Company will not be held liable for any damage done to any property or injury to the Customer or others due to misuse of the equipment.

As mentioned previously the above warranty is not applicable for sale of 2nd-hand units, or other kinds of products.

Noise Policy

An increase in the operational noise of the Equipment is not considered a fault by itself. This is sometimes a symptom of an underlying fault, but is mostly due to the Equipment’s own inherent operating characteristics.

The Company will handle noise-related complaints if they are due to rectifiable faults. But if they are due to the Equipment’s inherent characteristics, the Company may decline to handle such complaints.

The Company will make the final decision on whether the noise is due to underlying fault or the Equipment’s inherent characteristics.

Warranty – Second Hand Equipment

A general guide explaining second hand products and equipment warranty coverage can be found below. These terms and conditions only cover the sale of second hand motorised wheelchair / power chair and mobility scooters.

Any item purchased second hand is warranted from the date of purchase against faults arising due to defects as mentioned below.

Warranty does not cover parts or electrical components damaged by misuse, neglect, accident or improper installation, nor those tampered with, altered or serviced by an agency not authorized by the manufacturer.

Warranty does not cover normal wear and tear, eg tyres and tubes, batteries, etc.

All warranty claims must be returned to us for assessment.

General warranty conditions:

  • 3 months on mechanical equipment
  • No warranty on batteries unless expressly given
  • No warranty on electronic components or systems

General exclusion conditions:

  • Excluded is fair wear and tear
  • Battery failure due to improper battery use and charging
  • Ingress of water into any part of the electrics / electronics
  • Other improper use

Warranty – Consignment Equipment

Unless otherwise stated No Warranty applies to consignment products and equipment such as motorised wheelchair / power chair and mobility scooters.

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